Frequently Asked Questions
Why is my order taking so long?
Our products are made to order especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you.
How much do you charge for shipping?
We offer complimentary shipping on all of our orders, regardless of cost.
I ordered an item but no longer want it.
No problem! Unfortunately, we cannot stop an item from shipping once its entered production, but we offer complimentary returns.
How do I track my shipment?
We'll email you a tracking number once your order has shipped or you can email us at info@petcourtyard.com
What charities do you donate to?
We promote a new charity each month - Some of the charities we've supported include:
1. bestfriends.org
2. alleycat.org
3. janegoodall.org
What percentage of sales are donated?
We donate 10% of every order placed to the charity being promoted for the month.